Privacy Policy

Counterpoint is committed to respecting and protecting the privacy of visitors to our web site as well as the privacy of our clients.

This site uses cookies, which are small pieces of information that a web site can store in a designated file on your computer. Cookies allow a web application to respond to you as an individual. By gathering and remembering information about your preferences, the web application can tailor its operation to your needs, likes, and dislikes.

Most web browsers allow you to control the use of cookies by either disabling or deleting them. Please take a look at your particular browser for instructions on how to do this.

Our web site also provides links to other web sites, sites that may be maintained by companies that are not affiliates of ours. We are not responsible for the privacy practices or the content of such web sites and we encourage you to use caution. In particular, we recommend that you view the privacy policy posted on each site to confirm that the site's policies are acceptable to you. This privacy statement applies solely to information collected by this site.

Visitors

Visitor Privacy

For visitors, we've structured our web site so that, in general, you can visit us on the web without identifying yourself or revealing any personal information.

For prospective customers, once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your relationship with Counterpoint.

What information do we collect from visitors?

When you visit our site, our web server collects basic user information about you that includes your ISP's domain, the time you accessed our web site, and the pages from within our web site that you visited. This is only personally identifiable information when it is needed to prevent fraud or abuse of the system.

How do we use this information?

The basic user information collected is used to help us analyze web traffic, improve the content and useablility of our web site.

Disabling cookies

If you choose to disable cookies, please keep in mind that some portions of the site will not function properly or may perform more slowly as a result.

Clients

Client privacy

For our existing customers, once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your relationship with Counterpoint.

What information do we collect from clients?

When you buy or lease a Counterpoint product, or hire our services, you provide us with contact information. From this, your email address, name and company name are used to create a web site account.

How do we use this information?

This, as well other information concerning your customer account status, choice of products and services, and customer logs, is used in the normal course of providing services to you.

An example would be your product support page(s), where we display information specifically relating to your products and modules.

Also, if you post or send offensive or inappropriate content anywhere on or to this site or otherwise engage in any disruptive behaviour on the site, and Counterpoint considers such behaviour to be serious and/or repeated, we can use whatever information that is available to us about you to stop such behaviour. This may include informing relevant third parties such as your employer or e-mail provider about the content and your behaviour.

About cookies

Cookies are part of the mechanism whereby we create a login session for you when you visit your product support area and access secure content.
These parts of the site will therefore not be accessible if you use a browser that does not support cookies or if you choose to disable them.

Client lists

The names of Counterpoint’s client companies are listed on our clients page. If you do not wish your company to be listed, please contact your product support team. The names of individual users at client companies will never be used our site without that individual’s express prior agreement, other than on pages which are password protected for the individual in question, e.g. a personalised support page. Counterpoint Systems does not trade, rent or sell your personal information to others.

Data protection

Your account password is encrypted and securely stored. When you enter you password in the login form, it is encrypted in transit over the web to safeguard against interception.